Privacy Policy

Account and Order Information

VPNWink does not require an email address; an account can be created with a username and password. An email address is not required to create an account. If a user voluntarily provides one in a support ticket, it is used only to handle that request. Do not include personal information unrelated to the service in your username or issue description.

Account information is used for authentication, subscription access and security management. Order records include the selected plan, amount, payment status and necessary transaction identifiers. They are used to verify payments, deliver subscriptions, handle refunds and resolve billing disputes. The service also records account traffic usage to enforce plan limits; traffic measurements do not include details of websites visited. Support tickets are used to answer questions and follow up on their resolution.

No-Logs Policy and Connection Information

VPNWink follows a no-logs policy. It does not record which websites users access through the subscription service, retain browsing history, destination addresses or communications, or keep connection logs that can be used to look up browsing activity by account.

Establishing connections and transferring data requires processing necessary session information while a connection is active. This information is used only for the current connection and is not retained as a historical connection log after the connection ends. Account traffic usage and subscription status are billing information and are not used to reconstruct browsing activity.

The website and user panel may process necessary security incident information to identify unusual requests. This information is managed separately from subscription connection logs and is used only for troubleshooting and security response, not to build cross-site browsing profiles. When reporting an issue, please redact passwords, login credentials and complete subscription links.

Usage Analytics and Browser Storage

Analytics on the marketing website help us understand page visits, referral sources, device categories and link clicks, so we can improve content and user flows. Analytics cover interactions with pages on this website and do not extend to external websites accessed through the subscription service. Do not add account credentials to page URL parameters.

Cookies and local storage may be used to maintain login status and save language preferences and necessary interface settings. The user panel stores login credentials in local storage so that identity can be verified for subsequent requests. Users can clear site data in their browser, but may need to log in again afterward, and preferences may be reset. Clearing local data does not delete the server-side account.

Payments and Necessary Disclosures

Supported payment methods are Alipay / WeChat / USDT. Payments are processed by the relevant third parties. VPNWink receives transaction results and identifiers needed to verify orders, and does not ask users to provide payment account passwords or wallet private keys to the service.

Third parties may process payment information under their own policies. Please review their terms before confirming a payment. Except when fulfilling a user request, providing necessary technical support or meeting applicable legal obligations, the service does not disclose account information to unrelated parties. Where disclosure is legally required, it is limited to what the request requires.

Retention and Deletion Requests

Account information is retained for as long as needed to provide subscriptions and manage accounts. Order and refund records are retained as needed for billing reconciliation, dispute resolution and applicable legal requirements. Support tickets, usage analytics and security incident information are kept only for as long as necessary for their intended purposes, then deleted or de-identified. They are not retained indefinitely for convenience.

To access, correct or delete information, log in to the user panel and submit a support ticket describing the scope of your request. Account ownership must be verified before processing. Open orders, disputes or legal retention requirements may limit the deletion of some information; if so, we will explain why. Deleting an account may make subscriptions and historical records inaccessible. Related information in backups is removed gradually as backups are updated.

Policy Updates and Contact

Policy changes will be published on this page, and the date at the top will be updated. Material changes to processing purposes, information categories or user rights will be noted in a visible on-site notice. Where applicable rules require separate consent, we will obtain it as required.

If you have questions about this policy or the handling of information, please contact us through the support ticket channel. Describe the specific issue and submit only the information needed for verification and resolution. Do not send passwords or complete subscription credentials.