Subscription & Connection Support

No email address is required. Create an account with a username and password. After opening the user dashboard, follow the on-screen steps to set up and securely store your account credentials. Then sign in to view plans, clients and subscription options. Use a unique password and save your username and password in a trusted password manager. Your subscription link is also a credential, so don’t post it in public forums or share it with others. If this is your first time, read the getting-started guide for the steps from sign-in to importing a subscription. If an error appears, keep the original message and describe the issue in a dashboard support ticket.

If your existing subscription is still in the client, open its subscription management section and update the subscription. Then check the server list to confirm the changes. Updating a subscription fetches server configurations; switching servers only changes the one you’re currently using. If the update fails, first check that your device has a working internet connection, then sign in to the user dashboard and verify your subscription details. If the link in the dashboard has changed, import the new link. Menu names vary by client, so follow the options shown in your app. You can attach the error message to a support ticket, but hide the full subscription link and any credentials it contains.

There’s no limit on the number of devices connected at the same time, so you don’t need to choose another plan just to add a device. Windows, macOS, iOS, Android and Linux are supported. Sign in to the same account on your new device, open the dashboard to get the client and subscription for that platform, then import the subscription and connect. Keep in mind that device limits and plan data allowances are separate: unlimited devices don’t mean unlimited data. Check your plan and data details in the dashboard before use. If you no longer use an old device, sign out and remove the local subscription. Before sharing or handing off a device, check that it doesn’t still have your account credentials saved.

Get the client and subscription from the user dashboard. Marketing pages don’t provide static installers or live subscription links. After signing in, open the client downloads section to see the options and instructions for your device. Refer to the dashboard for your plan and subscription details. A subscription link may contain access credentials, so treat it like a password and don’t forward it to someone else to configure. If you need help, share a screenshot with sensitive details hidden and describe your operating system, client and the steps that led to the issue. If you think your link has been exposed, check the dashboard for available management options, then open a support ticket for guidance.

Disconnect the client and check whether a regular webpage loads. Once you’ve confirmed that your basic internet connection is working, try connecting again. Next, sign in to the dashboard to check your plan status and remaining data, update the subscription in the client, and test another server. If none of the servers connect, check for a system prompt requesting network configuration permission and see whether another proxy tool is running. Avoid letting multiple tools manage the same network connection at once. Change one setting at a time and note the results before and after. If the issue continues, include your operating system, client, error message and steps you’ve already tried in a support ticket.

Browsers and apps may use different connection paths, so a working browser doesn’t mean every app will use the same proxy settings. Check the client’s routing rules to see whether the service is set to connect directly. Then check whether the client offers a system proxy or another network management option, and enable the required permissions as instructed. After changing settings, fully quit and reopen the app to avoid reusing its existing connection. Also consider whether the issue is related to the service’s own account, regional or usage policies. A successful connection doesn’t guarantee that the service will allow access. For more troubleshooting, start with the getting-started guide, then contact support with the error message.

A connected status usually means the client has established a connection; it doesn’t mean every step of accessing a website has succeeded. Try another regular webpage to see whether the issue affects one site or all sites. Then check the client’s routing and DNS settings, and avoid enabling network configurations that conflict with each other. You can also switch servers and fully reopen the affected app to rule out an old connection. Don’t import configurations from unknown sources just because name resolution failed. If the issue persists, open a support ticket with the website name, the client’s error message and whether other sites work. Don’t include a full URL containing personal credentials.

After switching networks, you may need to establish the connection again. Disconnect the client, wait for your device’s internet connection to recover, then reconnect and test the app. If the problem occurs after locking your device or sending the app to the background, check your system’s background activity, battery management and network permissions. Allow the required activity as instructed by the client. If the issue only happens on one network, try another available network to help distinguish a local connection issue from a server issue. Keep your current configuration while troubleshooting; avoid repeated reinstalls or subscription imports. In your support ticket, describe when the connection drops, whether you can reconnect manually and whether switching servers makes a difference.

First check whether system updates, cloud sync or other downloads are using your local connection. Then compare servers using the same device and app. Try another server in the same region and observe how it performs over time. If it’s still slow, compare a different region. Change only one of the region, protocol or app settings at a time so you can identify the cause. Direct, relayed and IEPL dedicated routes use different paths, but the name alone doesn’t guarantee a particular speed. Results also depend on your local network, congestion and the destination service. For peak-hour troubleshooting, note when the slowdown happens and which server you’re using rather than relying only on a successful connection or a brief speed change.

Coverage includes 100+ countries and 210+ routes. Check the current list in the user dashboard for available regions and servers. When choosing a server, consider the destination service’s regional requirements, then test how it works on your local network. Singapore, the United States, Hong Kong, Japan and Canada are useful starting points in the server list. Don’t judge performance by distance alone or treat any region as a guarantee of access. For everyday use, keep a server that works well for you and note where other options are, so you can compare them if an issue arises. See the protocol guide for more on server types and protocols.

These terms describe the route and how traffic is carried; they’re different from an app’s routing mode in the client. Direct connections generally use a more direct path, relayed routes pass through an intermediate node, and IEPL dedicated routes use dedicated network links. Refer to the details for each server for its actual configuration. Different routes can affect performance, but the type alone can’t tell you which will be faster on your current network. Compare servers based on what you actually do, such as loading webpages, streaming video or maintaining a continuous session. If things slow down, keep your app and device settings the same and change only the server. This usually makes it easier to pinpoint the cause than changing several settings at once.

A service may consider your exit region, account details, session history and its own access policies. A working network connection is only one part of the process and doesn’t guarantee access to a particular service. Check the service’s requirements first, then confirm the region selected in your client and the route your traffic is taking. If you just switched servers, quit and reopen the app to avoid reusing an old session. Follow the service’s own guidance for payment, account eligibility or regional availability messages. Repeatedly changing account details is not recommended. When contacting support, include the exact message and server name, and say whether regular webpages are accessible so the issue can be narrowed down to the connection or the service’s restrictions.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the date you activated the plan. If you upgrade partway through a billing period, the price difference is prorated for the remaining days. Compare the data allowances against your video streaming, file transfer and everyday browsing needs, then check the plan page for current prices and terms. A reset based on your activation date is not the same as a calendar-month reset, so don’t assume data resets on the first day of the month. If the plan, order or data status in your dashboard doesn’t match what you expect, save the relevant message and contact support before trying the same action again.

Data plans stay valid until the data is used: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Monthly plans reset data each month on the activation date. If your usage is regular, compare monthly plan tiers against your typical needs. If you use the service less predictably, consider a data plan. Non-expiring refers to the data plan’s validity; it doesn’t mean the data allowance is unlimited. Check the plan page to compare billing methods and data allowances. If you already have a plan and are considering another, check the dashboard details first. Don’t assume that plans can be combined, switched automatically or deducted in a particular order.

Alipay, WeChat Pay and USDT are supported. Follow the order process in the user dashboard to find the available payment options. If your plan page doesn’t update after payment, check the order status in the dashboard and make sure you’re signed in to the account used for the purchase, then refresh the page. Closing the payment page doesn’t confirm that your plan is active. Don’t pay again until you’ve confirmed the order status. If your payment record and dashboard order status don’t match, open a support ticket with the order details, payment method and a redacted proof-of-payment screenshot. Include only what’s needed to verify the transaction; don’t send your password, full subscription link or unrelated personal information.

VPNWink offers a 14-day no-questions-asked refund. See the Terms of Service for the application rules. To request a refund, sign in to the user dashboard and open a support ticket. Clearly state that you’re requesting a refund and provide the order details needed for verification. Including the payment method and current order status can help avoid follow-up questions. You don’t need to prove a connection issue to request a no-questions-asked refund. If you only want help troubleshooting, say so separately in your ticket. Before submitting, redact unrelated personal information from any proof-of-payment screenshots. Don’t include your password or full subscription link. Check your dashboard ticket for confirmation and updates; no arrival time is guaranteed.